Returns & refunds
You may request an eligible return within 30 days of delivery. This is a return window, not an unrestricted product trial.
Return conditions
- The item must be unused.
- It must be in its original condition and original packaging.
- Contact us for instructions before sending an item back.
Return shipping is generally paid by the customer. Morrow Picks covers return shipping for confirmed damaged, defective or incorrect items, as described in the refund policy.
How to request a return
- Email inovalabgroup@gmail.com with your order number and reason for return.
- Wait for our return instructions, including the appropriate return address.
- After the item is received and inspected, an approved refund is processed to the original payment method within 5–7 business days. Your payment provider may take additional time to display it.
Something arrived damaged or incorrect?
Contact us within 7 days of delivery about a damaged or defective item. We may request photos or video to assess the issue. Once confirmed, the policy provides for a replacement at no additional cost or a full refund.
Exclusions and other conditions
Gift cards, promotional or free items, and products marked as final sale have exclusions described in the policy. Delivery-address issues and other return circumstances are also covered there.
Read the full refund policy before requesting a return.